Level 7 - Reading - not done

R Read a complaint letter from a 
customer or client to determine 
appropriate action. 
Based on this letter, leave a note for your boss listing what the complaint is about and what should be done, if anything, about it. Post your note to your blog.



I guess the letter should be written like this:


14 Wood Lane Emscott
Wardley, Berkshire

May 21, 2011

The Manager
Bombay Tiger Restaurant
South Lea Wardley, Bershire

Dear Sir

I am writing to complain about the meal I had at you restaurant, The Bombay Tiger in South Lea last Thursday night.

The service was very slow. When our meal was serve,the curry was cold. When I asked for the food to be taken back to be reheated the waiter was so rude and shouted us. In fact he told me that I should have ordered something different. After our meal, I received my bill. We were overcharged, the dessert was charged twice.

If this is your standard of customer service, I won't come back in a rush!

Faithfully yours

Stan Gooding


Note for my Boss:
These were the complaints of our former customer:

1. Slow service
2. Rude staff
3. Food was not heated up properly
4. Disrespectful staff
5. Charging too much

The following are the things to be done:

1. Provide a customer-service training for the staff.
2. Cooks should be reprimanded about preparing the food.