Monday, 9 December 2013

Level 7 - Reading - not done

Read a complaint letter from a 
customer or client to determine 
appropriate action. 
Based on this letter, leave a note for your boss listing what the complaint is about and what should be done, if anything, about it. Post your note to your blog.



I guess the letter should be written like this:


14 Wood Lane Emscott
Wardley, Berkshire

May 21, 2011

The Manager
Bombay Tiger Restaurant
South Lea Wardley, Bershire

Dear Sir

I am writing to complain about the meal I had at you restaurant, The Bombay Tiger in South Lea last Thursday night.

The service was very slow. When our meal was serve,the curry was cold. When I asked for the food to be taken back to be reheated the waiter was so rude and shouted us. In fact he told me that I should have ordered something different. After our meal, I received my bill. We were overcharged, the dessert was charged twice.

If this is your standard of customer service, I won't come back in a rush!

Faithfully yours

Stan Gooding


Note for my Boss:
These were the complaints of our former customer:

  1. Slow service
  2. Rude staff
  3. Food was not heated up properly
  4. Disrespectful staff
  5. Charging too much
The following are the things to be done:
  1. Provide a customer-service training for the staff.
  2. Cooks should be reprimanded about preparing the food.



Level 7 - Speaking

Leave a telephone message 
for a friend with details 
about an upcoming 
community event and 
directions to the location. 
Check out this poster and leave a voice message for your friend Sandra to see if she's free to go with you. Place the link from Audioboo or AudioPal on your blog.

https://audioboo.fm/boos/1786804-level-7-speaking

Level 7- Listening

Listen to information about Canada 
and make inferences about the 
characteristics of Canadian culture 
in comparison to other cultures. 
Watch this video and list 2 things you agree with and 2 things you would comment on. Post your answers on your blog.

Two things I agree:
1. Multi-cultural identity.
2. Only Canada welcomes immigrants easily.

Two things I could comment:
1. I think if you say worst winter, it is only Canada.
2. Canadian people welcomes different culture from all over the world.

Level 6 - Writing

Fill out a job application form or 
complete a medical history form. 
Imagine that you're at a clinic with a close relative. Fill in this form on behalf of your relative, and copy it over to your blog when you have finished. Remember to publish it.

----------------------------------------------------------------------------------------------------------------------------

 

This is your medical history form, to be completed prior to your first training session. All information will be kept confidential. This information will be used for the evaluation of your health and readiness to begin our exercise program. The form is extensive, but please try to make it as accurate and complete as possible. Please take your time and complete it carefully and thoroughly, and then review it to be certain you have not left anything out. Your answers will help us design a comprehensive program that meets your individual needs.

 

If you have questions or concerns, we will help you with those after this form is completed. We realize that some parts of the form will be unclear to you. Do your best to complete the form. Your questions will be thoroughly addressed afterwards. It might be helpful for you to keep a written list of questions or concerns as you complete the medical history form.

 

Name: Luanne Pacis

Date:   December 9, 2013

 

 

 

MEDICAL HISTORY AND SCREENING FORM

General Information

Participant:

Name     Lyka Dela Cruz

Address   57 Baldwin Crescent,Saskatoon, SK.

Contact phone numbers 306-933-7156

Birth date October 3, 1990

Family Physician and/or Primary Health Care Provider:

Doctor/Other___Dr. Paula Jones_____ _________    Phone 306-655-8752

Address   __715 Queen Street_________________    City __Saskatoon______________

 

May I send a copy of your consultation to your physician or primary health care provider and consult with them as necessary?

x Yes                        o No

 

Signature:_________________________________________________________________________

Marital Status:

x Single                     o Married                      o   Divorced               o    Widowed

Sex:

o Male                      x Female

Education:

o Grade School          o Jr. High School          o   High School

x College (2-4 years)  o Graduate School        o   Degree _______________

Occupation:

Position   Floor Associate    Employer Walmart

Address   Preston Avenue, Saskatoon, SK.

Phone      306-373-2310


What is (are) your purpose (s) for participation in this Fitness Program?

x     To determine my current level of physical fitness and to receive recommendations for an exercise program.

o__ Other (please explain) ________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Present Medical History

Check those questions to which you answer yes (leave the others blank).

¨        Has a doctor ever said your blood pressure was too high?

¨        Do you ever have pain in your chest or heart?

¨        Are you often bothered by a thumping of the heart?

¨        Does your heart often race?

¨        Do you ever notice extra heartbeats or skipped beats?

¨        Are your ankles often badly swollen?

¨        Do cold hands or feet trouble you even in hot weather?

¨        Has a doctor ever said that you have or have had heart trouble, an abnormal electrocardiogram (ECG or EKG), heart attack or coronary?

¨        Do you suffer from frequent cramps in your legs?

¨        Do you often have difficulty breathing?

¨        Do you get out of breath long before anyone else?

¨        Do you sometimes get out of breath when sitting still or sleeping?

¨        Has a doctor ever told you your cholesterol level was high?

¨        Has a doctor ever told you that you have an abdominal aortic aneurysm?

¨        Has a doctor ever told you that you have critical aortic stenosis?

Comments: ___________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Do you now have or have you recently experienced:

¨        Chronic, recurrent or morning cough?

¨        Episode of coughing up blood?

¨        Increased anxiety or depression?

¨        Problems with recurrent fatigue, trouble sleeping or increased irritability?

¨        Migraine or recurrent headaches?

¨        Swollen or painful knees or ankles?

¨        Swollen, stiff or painful joints?

¨        Pain in your legs after walking short distances?

¨        Foot problems?

¨        Back problems?

x        Stomach or intestinal problems, such as recurrent heartburn, ulcers, constipation or diarrhea?

¨        Significant vision or hearing problems?

¨        Recent change in a wart or a mole?

¨        Glaucoma or increased pressure in the eyes?

¨        Exposure to loud noises for long periods?

¨        An infection such as pneumonia accompanied by a fever?

¨        Significant unexplained weight loss?

¨        A fever, which can cause dehydration and rapid heart beat?

¨        A deep vein thrombosis (blood clot)?

¨        A hernia that is causing symptoms?

¨        Foot or ankle sores that won’t heal?

¨        Persistent pain or problems walking after you have fallen?

¨        Eye conditions such as bleeding in the retina or detached retina?

¨        Cataract or lens transplant?

¨        Laser treatment or other eye surgery?

Comments: ___________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Women only answer the following. Do you have:

x        Menstrual period problems?

¨        Significant childbirth - related problems?

¨        Urine loss when you cough, sneeze or laugh?

Date of the last pelvic exam and / or Pap smear July 2013

Comments: ___________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Are you on any type of hormone replacement therapy?_________________________________________


Men and women answer the following:

List any prescription medications you are now taking: _n/a__________________________________
_____________________________________________________________________________
_____________________________________________________________________________

List any self-prescribed medications, dietary supplements, or vitamins you are now taking:___n/a____
_____________________________________________________________________________
_____________________________________________________________________________

Date of last complete physical examination: _October 2013_____________________________________

x Normal                   o Abnormal                   o   Never                    o    Can’t remember

Date of last chest X-ray:___________________________________________________________________

x  Normal                   o Abnormal                   o   Never                    o    Can’t remember

Date of last electrocardiogram (EKG or ECG): _______________

o Normal                   o Abnormal                   x   Never                    o    Can’t remember

Date of last dental check up:  January 2013_______

x  Normal                   o Abnormal                   o   Never                    o    Can’t remember

List any other medical or diagnostic test you have had in the past two years: ______________________
_____________________________________________________________________________
_____________________________________________________________________________

List hospitalizations, including dates of and reasons for hospitalization:
_____________________________________________________________________________
_____________________________________________________________________________

List any drug allergies:____________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Past Medical History

Check those questions to which your answer is yes (leave others blank).

¨        Heart attack if so, how many years ago? ________

¨        Rheumatic Fever

¨        Heart murmur

¨        Diseases of the arteries

¨        Varicose veins

¨        Arthritis of legs or arms

¨        Diabetes or abnormal blood-sugar tests

¨        Phlebitis (inflammation of a vein)

¨        Dizziness or fainting spells

¨        Epilepsy or seizures

¨        Stroke

¨        Diphtheria

¨        Scarlet Fever

¨        Infectious mononucleosis

¨        Nervous or emotional problems

¨        Anemia

¨        Thyroid problems

¨        Pneumonia

¨        Bronchitis

¨        Asthma

¨        Abnormal chest X-ray

¨        Other lung disease

¨        Injuries to back, arms, legs or joint

¨        Broken bones

¨        Jaundice or gall bladder problems

Comments: ___________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

 

Family Medical History

Father:

x Alive                       Current age __50________

My father's general health is:

o Excellent                x Good                        o   Fair                      o    Poor

Reason for poor health:___________________________________________________________

o Deceased               o Age at death _____________

Cause of death:__________________________________________________________________________

Mother:

x Alive                       Current age __52____

My mother's general health is:

o Excellent                x Good                         o   Fair                       o    Poor

Reason for poor health:_____________________________________________________

o Deceased               o Age at death _____________

Cause of death: __________________________________________________________________________

 

Siblings:

Number of brothers __0__ Number of sisters __5__ Age range ___20-32___________________

Health problems ___none______________________________________________________________

 

Familial Diseases

Have you or your blood relatives had any of the following (include grandparents, aunts and uncles, but exclude cousins, relatives by marriage and half-relatives)?

Check those to which the answer is yes (leave other blank).

¨     Heart attacks under age 50

¨     Strokes under age 50

¨     High blood pressure

¨     Elevated cholesterol

x     Diabetes

¨     Asthma or hay fever

¨     Congenital heart disease (existing at birth but not hereditary)

¨     Heart operations

¨     Glaucoma

¨     Obesity (20 or more pounds overweight)

¨     Leukemia or cancer under age 60

Comments: ___________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________


Other Heart Disease Risk Factors

 

Smoking

Have you ever smoked cigarettes, cigars or a pipe?

o Yes                        x No

 (If no, skip to diet section)

If you did or now smoke cigarettes, how many per day? _____________    ______________ Age started

If you did or now smoke cigars, how many per day? ________________    Age started______________

If you did or now smoke a pipe, how many pipefuls a day? ___________    Age started ______________

If you have stopped smoking, when was it? __________________________________________________

If you now smoke, how long ago did you start? _______________________________________________

 

Diet

What do you consider a good weight for yourself? __eating balance diet______________________________

What is the most you have ever weighed (including when pregnant)? _50 kilograms

How old were you? 23 years old

My current weight is: 50 kgs

One year ago my weight was: 45 kgs 

At age 21 my weight was: 45 kgs

 

Number of meals you usually eat per day: 3 times_____________________________

 

Number of times per week you usually eat the following:

Beef __2_______      Fish ___6____ Desserts__6____

Pork ___5______      Fowl __0_________ Fried Foods_8__

 

Number of servings (cups, glasses, or containers) per week you usually consume of:

Homogenized (whole) milk ___5-7___ Buttermilk ____________________ Skim (nonfat) milk _______

2% (low-fat) milk ____________________ 1% (low-fat) milk _______________ Coffee _________________

Tea (iced or not) ___7-8____ Regular or diet sodas ___________ Glasses of water__20-25___

 

 

 

Do you ever drink alcoholic beverages?

o Yes                        x No

 

If yes, what is your approximate intake of these beverages?

Beer:

o None                      o Occasional                 o   Often                    If often, _____ per week

 

Wine:

o None                      o Occasional                 o   Often                    If often, _____ per week

 

Hard Liquor:

o None                      o Occasional                 o   Often                    If often, _____ per week

 

At any time in the past, were you a heavy drinker (consumption of six ounces of hard liquor per day or more)?

o Yes                        o No

Comments: ___________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

 

Do you usually use oil or margarine in place of high cholesterol shortening or butter?

x Yes                        o No

Do you usually abstain from extra sugar usage?

x Yes                        o No

Do you usually add salt at the table?

o Yes                        x No

Do you eat differently on weekends as compared to weekdays?

x Yes                        o No

Comments: ___________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________